Terms and Conditions

This disclaimer details our obligations to you regarding our Website - www.magnet.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1.0 Promotions

1.1 Our Prices
All prices displayed on our website and within our literature are based on the following typical kitchen layouts: 8 units (small), 12 units (medium) and 16 units (large) and have had multibuy discounts applied. Multibuy offer only applies when you purchase 5 or more complete kitchen units (comprising carcase, doors and hinges) and does not apply to installation, appliances, worktops or accessories purchased with the units; you will save 50% off the cost of the units purchased in-store should you qualify for this offer. Any images are for illustrative purposes unless otherwise stated. The price includes the kitchen cabinets, price excludes end panels, plinths and trims. Appliance pack prices include the hob, hood and oven and must be sold as a pack to qualify for the discounted price. Installation is not included. Prices are correct at the time of publication. Every kitchen is unique so we’d always recommend getting a quote from one of our expert designers that’s tailored to you and your space. All prices include vat.

1.1.1 the beko appliance pack for £345 includes an oven (bnif22300xd), hob (hnzg64122sx) and hood (basic chimney hood). Must be sold as a pack to qualify for the discounted price, any changes may result in additional costs.

1.1.2 the zanussi appliance pack for £716 includes an oven (bpk351020m), hob (hg654351sm) and hood (dkb4650m). Must be sold as a pack to qualify for the discounted price, any changes may result in additional costs.

1.1.3 the electrolux appliance pack for £893 includes an oven (eob3400eax), hob (kgs6424x) and hood (elica claire). Must be sold as a pack to qualify for the discounted price, any changes may result in additional costs.

1.1.4 the appliance pack for £1,000 includes an oven (bpk351020m), hob (hg654351sm) and hood (dkb4650m). Must be sold as a pack to qualify for the discounted price, any changes may result in additional costs.

1.1.5 the samsung appliance pack for £2,348 includes an oven (nv73j9770rm), hob (nz64n7777gk) and hood (nk24n5703bm). Must be sold as a pack to qualify for the discounted price, any changes may result in additional costs.

1.2 Finance

1.4 Half price/50% off kitchen units when you buy 5 or more

1. Purchase 5 or more complete kitchen units (comprising carcase, doors, and hinges) and save 50% off the cost of the units purchased.
2. 50% discount only applies to complete kitchen units, it does not apply to installation, appliances, worktops, handles, or other elements purchased with the units.
3. This 50% off kitchen units multibuy offer can be used in conjunction with other offers where specified in the relevant offer conditions.
4. Offer cannot be applied retrospectively once an order has been completed. Offer is not valid in Magnet Trade stores.

1.5 Free Neff Slide & Hide Oven

Tuesday 29th October – Monday 2nd December

Spend over £15,000 on your kitchen purchase and receive a free Neff N50 Slide & Hide® Single Oven*, worth £799.

a) Spend up to £7,500 on your full kitchen and receive a Neff N50 Slide & Hide® Single Oven for £299.

b) Spend between £7,500 & £15,000 on your full kitchen and receive a Neff N50 Slide & Hide® Single Oven for £99.

c) Spend over £15,000 on your full kitchen and receive a Neff N50 Slide & Hide® Single Oven for free.

• Eligible products include 43369303 - Neff N50 B6ACH7HG0B Slide & Hide® Single Oven, Graphite Grey and 42714607 – Neff N50 B3ACE4HN0B Slide & Hide® Single Oven, Stainless Steel.
• Offer only applies to complete kitchen spend including; installation, appliances, worktops, handles, or other elements purchased with the units.
• This offer can be used in conjunction with our 50% off kitchen units multibuy offer.
• This offer is valid with our monthly offers, but otherwise may not be used in conjunction with any other offer.
• Offer not valid in Magnet Trade stores or on Magnet trade purchases.
• Offer cannot be applied retrospectively once an order has been completed.
• Cannot be exchanged for cash or an equivalent.
• Subject to availability

1.6 10% off Neff

1. Spend over £7,500 on your full kitchen purchase and receive 10% off all Neff Appliances.
2. Offer only applies to complete kitchen spend including; installation, appliances, worktops, handles, or other elements purchased with the units.
3. This offer excludes discontinued Neff products, at the point of order.
4. This offer can be used in conjunction with our 50% off kitchen units multibuy offer.
5. This offer is valid with our monthly offers, but otherwise may not be used in conjunction with any other Magnet offer.
6. This offer can be used in conjunction with our supplier cashback promotions and “Spend & Save” offers.
7. Offer not valid in Magnet Trade stores or on Magnet trade purchases.
8. Offer cannot be applied retrospectively once an order has been completed.
9. Cannot be exchanged for cash or an equivalent.
10. Subject to availability
11. This offer is only valid for use in relation to the [designed] kitchen that qualified for the offer and which must be ordered between the 8th October – 2nd December 2024.

1.7 Cashback promotions

1.7.2 Miele cashback promotion

Buy any four Miele built-in appliances and claim £500 cashback. 

Claim an additional £500 if one of these appliances is a KMDA extraction hob 

This is a Miele promotion. 

PARTICIPANTS 

1.1. This promotion is only open to Residents in Great Britain (England, Wales and Scotland). A Participant (“Participant”) is a person or a legal entity (company) who is resident in Great Britain. Employees of Miele, its subsidiary companies, their families, agents and other parties directly involved with this promotion are not eligible to enter. The promotion is only open to participants purchasing for their own use i.e. end users. Miele reserves the right to verify the eligibility of Participants and/or to exclude Participants at its sole discretion at any time for any reason. 

HOW TO PARTICIPATE 

2.1. This promotion is only available through Wren, Magnet or Howdens. Purchases made in Northern Ireland and the Republic of Ireland are not included in this promotion. 

2.2. To take advantage of this promotion, buy four Miele built-in appliances and claim £500 cashback and claim an additional £500 if one of these appliances is a KMDA extraction hob (see product list for valid purchases) and purchases must be made between 19.08.2024 and 01.12.2024 (inclusive).  

Laundry appliances are not included.  

The cashback claim can only be made https://miele-kitchen-howdens-magnet.sales-promotions.com/en_gb/?country_promotion=2 

2.3. A maximum of 1 qualifying claim per Participant, during the promotion. The Promotion is not available on any second hand, refurbished or reconditioned stock. The Promotion is not valid in conjunction with any other offers or promotions. 

2.4. Fully completed and correct claim forms, together with a copy of the original proof of purchase must be received no later than 01.03.2025 by online submission using the claim form available at  https://miele-kitchen-howdens-magnet.sales-promotions.com/en_gb/?country_promotion=2 

2.5. The Customer’s proof of purchase must clearly show the Miele qualifying products purchased, the reseller where purchased and the date of purchase. All products must be purchased within the promotional period.  

2.6. Each cashback claim is limited to a single use and cannot be used in conjunction with any other promotional voucher, cashback offer or monetary contribution from Miele against the promotional product, as stated in Article 3.1. 

2.7. Appliances are subject to a one time only claim, any cashback claims submitted that include an already recorded serial number will be deemed ineligible. 

2.8. All personal information (such as name, address, bank details) will be processed by the Executing Agency Benamic Unlimited only in connection with the management of this promotion including the provision of information to third parties designated to administer the promotion. In as far as our third-party providers encounter your personal data, we will ensure that the data processing agreement pursuant to Article 28 GDPR also complies with the applicable data protection laws.  

Further information about personal data usage can be found on Miele’s Privacy Policy here: www.miele.co.uk/c/privacy-notice-14.htm and the Executing Agency here: https://www.benamic.com/about/data-security/  

2.9. If you have any queries with regard to this promotion, please send an email to: miele@promotion-support.com or contact our Claim Hotline on +44 (0) 2076 5991 96. 

2.10. Applicable products are listed as follows. Claims will only be accepted if the four built in appliances on the proof of purchase are models from this list.  

In Magnet, the following codes are valid: 

42738304 42738402 42738500 42738609 42738707 42738805 42738903 42739007 42739105 42739203 42739301 42739410 

10698307 42739606 10698405 42739802 42739900 42740008 42740106 42740204 43361904 43362008 42740302 42740400 

42745004 42745102 12022207 12022109 10698307 10698404 42742209 12022305 

3.1. The cashback claim form cannot be exchanged for cash. 

3.2. Where the cashback payment constitutes a taxable benefit, the tax liability lies with the recipient. 

3.3. In the event that the Customer returns the promotional product to the seller, the Participant will not be entitled to claim cashback and any claim will be thereafter dismissed. For the avoidance of doubt this clause does not prohibit in any way the customer’s right to exercise their applicable statutory or warranty rights. 

THE PROMOTER 

4.1. The promoter is Miele UK,  Fairacres, Marcham Road, Abingdon OX14 1TW. The Promoter reserves the right to withdraw the promotion at any time. 

DATA 

5.1. Where applicable any data captured during the promotion will be collated, accessed, processed and stored wholly in accordance with applicable local Data Protection Laws and Regulations. Miele will not transmit data to unauthorised third parties or outside the EU. 

5.2. Upon registration, the participant will have provided their personal data to Miele UK and to Benamic, and to its agents, to carry out the promotion and to conduct marketing and quality control analysis. Benamic and its agents are responsible for securely storing, processing and transferring the participant’s personal data wholly in accordance with applicable local Data Protection Laws and Regulations. By registering, the participant consents to these terms and conditions. Should the participant tick the opt-in box on the online registration form, the participant also consents that the promoter, other Benamic entities and/or their agents can process their data for the purposes of advising participants of other promotions, new products and services, and/or for future marketing and quality control analysis. Participants have the right to consult and request rectification of their information as held by the promoter. 

DISCLAIMER 

6.1. No responsibility will be accepted for claims lost, delayed or for those claims not received by the closing date. 

6.2. Claims will be disqualified if incomplete or illegible. It is the Participant’s responsibility to ensure that sufficient details are provided for claims to be processed. 

6.3. Miele is not liable for any costs incurred by the participant relating to the promotion. 

6.4. Miele shall not be liable for any delayed claims of any nature with regard to this promotion. However, nothing in these rules shall have the effect of excluding or restricting the customer’s liability for personal injury or death caused by the proven negligence of Customer. 

6.5. Miele shall not be liable for any failure to fulfil this offer where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Miele’s reasonable control) and/or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. 

6.6. Miele reserves the right to withdraw this promotion at any time and/or to unilaterally change the terms and conditions without incurring any liability. 

JURISDICTION 

7.1. These terms and conditions are governed by the laws of the country in which you have purchased the promotional product and come under the exclusive jurisdiction of the competent courts of that country.

1.8 Extra 10% off selected kitchens when you spend over £5,000

1. Purchase 5 or more complete units (comprising carcase, doors, and hinges) and save an extra 10% off the cost of the kitchen units purchased.
   2. Additional 10% offer discount applies to selected kitchen ranges when you spend £5,000 or more on kitchen furniture
   3. Discount only applies to complete kitchen units (comprising carcase, doors and hinges). It does not apply to installation, appliances, worktops, or other elements purchased with the units.
   4. This offer can be used in conjunction with our 50% off kitchen units multibuy offer.
   5. This offer is valid with our monthly offers, but otherwise may not be used in conjunction with any other offer.
   6. Discount has no cash value, nor can it be exchanged for cash or an equivalent.
   7. Offer not accepted in Magnet Trade stores or on Magnet trade purchases.
   8. Cannot be applied retrospectively once an order has been completed.
   9. This offer is only valid for use in relation to the kitchen that qualified for the offer

1.7.4 Neff cashback promotion

• The Promotion is the offer by the Promoter of up to £1100 Cashback (“the Gift”) to purchasers if they purchase NEFF built-in kitchen appliances including an oven as detailed below. These appliances must be purchased as part of an overall kitchen purchase from participating retailers including the kitchen furniture (with a minimum of 5 cabinets). 
• £250 cashback will be offered with a purchase of 3 qualifying NEFF built-in kitchen appliances including an oven. 
• £400 cashback will be offered with a purchase of 4 qualifying NEFF built-in kitchen appliances including an oven. 
• £550 cashback will be offered with a purchase of 5 qualifying NEFF built-in kitchen appliances including an oven. 
• £750 cashback will be offered with a purchase of 6 qualifying NEFF built-in kitchen appliances including an oven. 
• £1100 cashback will be offered with a purchase of 7 qualifying NEFF built-in kitchen appliances including an oven.   
• An additional £600 cashback will be awarded with the purchase of a NEFF Venting Hob or NEFF Glass Draft Hood (as detailed in table B below) as part of this promotion. 
• To qualify as a kitchen purchase for this cashback Promotion, a minimum of five kitchen cabinets must be included within the purchase.  
• The kitchen furniture and appliances must be purchased from the same Retailer as part of a kitchen design (participating retailers only).  
• This Promotion applies to purchases between 23rd August 2024 and 30th November 2024 and for which the Promoter has received a completed and valid claim before midnight on 31st May 2025.  
• This is a consumer only Promotion. For the avoidance of doubt, retailers will not be able to claim the Gift on behalf of the consumer.  
• The Gift will be in the form of BACS Transfer. 
• In order to qualify for the Cashback of £250, a minimum of THREE qualifying NEFF built-in appliances (as listed on the claim site from hobs, cooker hoods, dishwashers, laundry and refrigeration) must be purchased as part of a kitchen and from the same Retailer they have purchased the kitchen furniture from (must be from a participating retailer only). Each cashback claim must include a NEFF oven (Table A below), and must be a single claim with the same kitchen purchase. Freestanding appliances and accessories (including warming drawers) are not included. 
• If a NEFF Venting Hob or Glass Draft Hood (Table B below) is purchased as ONE of the qualifying NEFF appliances then an additional £600 will be awarded. The total cashback value that can be awarded for SEVEN qualifying NEFF appliances, including a NEFF oven and NEFF Venting Hob is £1,700. 
• Purchases of graded, seconds, replacements and imperfect products and trade/contract sales are excluded from the Promotion. 
• Only one claim per household.  Please note that employees and relatives of the Promotor, participating retailers or traders are prohibited from participating in this promotion. Traders and participating retailers themselves are also prohibited from participating in this promotion. 
• Claimants cannot claim in conjunction with another offer. 

How to Claim  

• In order to claim the Gift, claimants must fully complete the online claim form at www.mykitchen-rewards.co.uk including the E-nr and FD numbers of each appliance and the full receipt showing date of purchase, which also itemises the appliances and furniture purchased.  

• Claims must be received by the promoter no later than midnight on the 31st May 2025 and the Promotor will not accept any claims received subsequently.  

• Claimants can view the full list of eligible retailers at www.mykitchen-rewards.co.uk/Neff/eligible-retailers 

• The Promoter reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require Claimants to provide further verification as to proof of purchase. In addition, the Promoter reserves the right to reject those claims which are, in their sole opinion, fraudulent or invalid.  

• Claimants should allow up to 28 days for confirmation of claim approval from the date of the Promoter’s receipt of the Claim Form and copy of the purchase receipt.  Claimants should allow 28 days for the release of the Bank Transfer funds, from the date of the Promoter’s confirmation of claim approval. 

• The Claimant will provide the correct bank account details. In the event that payment is made to an incorrect bank account due to the Claimants submission of incorrect bank account details, the Promotor shall have no responsibility and these funds will not be retrieved.  

• All claim forms and copy purchase receipts, once received by the Promoter, will become its property and will not be returned to Claimants. 

• By submitting a claim, Claimants agree to be bound by these terms and conditions.  

• In the unlikely event that a claimant is unhappy with their NEFF appliance and wishes to return it for a full refund, such refund is conditional upon the return of the Gift i.e. the cashback. 

• The Promoter reserves the right to withdraw, extend or amend the terms of this Promotion at any time due to circumstances beyond its control.  

• In the event that you do not have access to the internet or are unable to claim online, please telephone the freephone helpline on 0800 987 4112.  The advisor will be able to complete your redemption over the telephone, however, you will need to post your purchase receipt to validate the claim to My NEFF Rewards, BI Worldwide Limited, 1 Vantage Court, Newport Pagnell, Bucks, MK16 9EZ.  Claims will only be paid upon receipt of a valid purchase receipt.  Please note, receipts will not be returned so please ensure you keep a copy.  A copy of the original purchase receipts must be provided.  For avoidance of doubt, order confirmations and delivery receipts will not be accepted. 

• The Promotion is open to residents of the United Kingdom, Channel Islands and the Isle of Man only, excluding employees of the Promoter.   

• The Promotion shall be governed by the laws of England and Wales. 

• The Promoter is NEFF Home Appliances, a division of BSH Home Appliances Limited, a company registered in England and Wales under company registration no. 01844007, whose registered office is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, Buckinghamshire, MK12 5PT, UK.  

• This Promotion is carried out and facilitated by BI Worldwide Limited on behalf of the Promoter.  A copy of their privacy policy can be found at; 

https://www.biworldwide.com/globalassets/us-en/home/footer/privacy_notice_biw_us.pdf 

• The Data Controller and Data Processor (as defined in the UK General Data Protection Regulations) is NEFF, a division of BSH Home Appliances Limited, a company registered in England and Wales under company registration no. 01844007, whose registered office is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, Buckinghamshire, MK12 5PT, UK. 

TABLE A – Ovens 

TABLE B – Venting Hobs and Glass Draft 

1.9 Extra 20% off selected kitchens when you spend over £7,500

1. Purchase 5 or more complete units (comprising carcase, doors, and hinges) and save an extra 20% off the cost of the kitchen units purchased.
   2. Additional 20% offer discount applies to selected kitchen ranges when you spend £7,500 or more on kitchen furniture
   3. Discount only applies to complete kitchen units (comprising carcase, doors and hinges). It does not apply to installation, appliances, worktops, or other elements purchased with the units.
   4. This offer can be used in conjunction with our 50% off kitchen units multibuy offer.
   5. This offer is valid with our monthly offers, but otherwise may not be used in conjunction with any other offer.
   6. Discount has no cash value, nor can it be exchanged for cash or an equivalent.
   7. Offer not accepted in Magnet Trade stores or on Magnet trade purchases.
   8. Cannot be applied retrospectively once an order has been completed.
   9. This offer is only valid for use in relation to the kitchen that qualified for the offer

1.10 Extra 30% off selected kitchens

1. Purchase 5 or more complete units (comprising carcase, doors, and hinges) and save an extra 30% off the cost of the kitchen units purchased.
   2. Additional 30% offer discount applies to selected kitchen ranges
   3. Discount only applies to complete kitchen units (comprising carcase, doors and hinges). It does not apply to installation, appliances, worktops, or other elements purchased with the units.
   4. This offer can be used in conjunction with our 50% off kitchen units multibuy offer.
   5. This offer is valid with our monthly offers, but otherwise may not be used in conjunction with any other offer.
   6. Discount has no cash value, nor can it be exchanged for cash or an equivalent.
   7. Offer not accepted in Magnet Trade stores or on Magnet trade purchases.
   8. Cannot be applied retrospectively once an order has been completed.
   9. This offer is only valid for use in relation to the kitchen that qualified for the offer

2.0 Online And Distance Selling Of Goods And Services

2.0.1 What These Terms Cover. These are the terms and conditions on which we supply products to you, whether these are goods or services, via online or distance selling.
2.0.2 Why You Should Read Them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.1. Information About Us And How To Contact Us

2.1.1 Who We Are. We are magnet limited a company registered in england and wales. Our company registration number is 2762625 and our registered office is at allington way, yarm road business park, darlington, dl1 4xt. We trade as an agent of nobia holdings uk limited, whose registered office is at allington way, yarm road business park, darlington, dl1 4xt (registration number 4184676).

2.2 How To Contact Us. You can contact us by telephoning our customer service team on 01325 744093 or by writing to us at customer care, magnet ltd., allington way, darlington, co. Durham, dl1 4xt, or email ccenquiries@magnet.co.uk

2.3 How We May Contact You. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" Includes Emails. When we use the words "writing" or "written" in these terms, this includes emails.

2.5 Magnet Limited Consumer Terms and Conditions for the Sale of Goods and Supply of Services

Before signing THE CONTRACT, You should carefully read and ensure that You understand these Terms and Conditions. If You are in any doubt as to the meaning of the Terms, please advise Us prior to signing the Contract.

1. In these Terms:

Buyer means the person who accepts Magnet's written quotation for the sale of the Goods or whose written order for the Goods is accepted by Magnet.

Catalogue means Magnet's Catalogue current at the time the Contract is made.

Contract means the Contract for sale and purchase of the Goods and supply of Services between Magnet and the

Buyer which is subject to these Terms.

Contract Price means the price set out in the Contract and agreed between the Buyer and Magnet

Goods means the Goods (including any instalment of the Goods or any parts for them) which Magnet is to supply in accordance with these Terms.

Magnet means Magnet Limited, whose registered office is at Allington Way, Yarm Road Business Park, Darlington, DL1 4XT (registration number 2762625) telephone number: 01325 469441. Magnet Limited trades as an agent of Nobia Holdings UK Limited, whose registered office is at Allington Way, Yarm Road Business Park, Darlington, DL1 4XT (registration number 4184676).

Magnet Approved Installer means an installer registered on Magnet's approved installer scheme.

Magnet Store means a permanent Magnet outlet.

Plan means the Plan supplied to the Buyer by Magnet.

Services means the design and/or installation services provided to the Buyer by Magnet.

Signed means either the document is physically signed or that agreement has been confirmed by other means such as email. If the document is not Signed then payment is taken as acceptance of the contract.

Special Products means products that Magnet has specifically ordered, supplied, designed or made for the Buyer (including but not limited to range cookers, American style cooling, specialist worktops and Magnet Create - Painted to Order kitchens).

Terms means the Terms of sale and supply of Goods and Services set out in this document and (unless the context otherwise requires) includes any special Terms agreed in writing between the Buyer and Magnet.

The Furniture and Home Improvement Ombudsman means the independent organisation which runs a conciliation and adjudication service for the furniture industry.

We / Us / Our / Ours means Magnet.

Working Days means days other than weekends and bank or other public holidays.

Writing means a written communication delivered to Magnet addressed to Magnet at its registered office address or the store used by You by recorded delivery or by email and, for the avoidance of doubt, excludes facsimile transmissions.

You / Your means the Buyer.

2. The Contract is subject to these Terms. In line with the Consumer Rights Act (2015), the Goods and Services to be supplied by Magnet will be as described in the Contract and must be, in the case of Goods, of satisfactory quality and be fit for purpose and, in the case of Services, be provided with reasonable care and skill. Where required, due to a breach of such provision, Magnet will carry out repeat performance as necessary to ensure the products are supplied and where the Contract includes Installation services installation is completed to the standard required by law.

           Our acceptance of Your order creates a legally binding Contract.

3. Every effort is made to ensure that the delivered Goods are as shown in the Catalogue, physical displays, and samples in Our Stores or on Our website. However, as part of Our policy of continual improvement of Our products, methods and materials, We reserve the right to change specifications from time to time and without prior notice so long as the changes do not materially affect the appearance or performance of the Goods or the quality of the Services supplied to You. We will not make any significant variations without Your prior agreement, whereupon either a new Contract will be agreed or a Variation to Contract/Plan/Order will be completed which shall, for the avoidance of doubt, upon signature form part of Your Contract with Us. If for any reason beyond Our      reasonable control We are unable to supply particular Goods, We will notify You. With your agreement We will replace such Goods with equivalent Goods.

4. Goods made from natural materials are likely to have variations of shade and grain. Some materials including, but not limited to, wood and painted products will mellow with exposure to sunlight and age, therefore the original appearance and condition will alter subject to these conditions. Granite, by its nature will vary in colour and appearance. Further details, including information regarding the product guarantees, can be found in Your Magnet Kitchen Owner's Guide provided separately. Where this may become apparent, this does not fall within Our guarantee.

5. Where the benefit of manufacturer's warranties on electrical appliances supplied by Us to You is capable of transfer to You, We will transfer such benefit.

6. Measurements:

You are responsible for all measurements supplied by You to Us.

We are not responsible for any extra costs incurred by You because of incorrect or incomplete measurements or information supplied by You. All dimensions specified by Us on plans are approximate and subject to on-site verification:

• Where You have chosen Our installation service this includes a pre-fit survey to ensure or further ensure all plan measurements are correct.
• Where You have chosen not to use Our installation service, You must ensure that Your chosen fitter checks that the measurements, the planned layout, quantities and specification of Goods are correct before the Contract is finalised and signed by You.

 Where You are not using Our installation service, We cannot accept responsibility for any damage or any failure to comply with relevant gas, water or electricity regulations, caused by installation errors.

7. Price

The price of the Goods to be supplied, any installation costs plus Your chosen method of payment have been individually negotiated with You and are as shown on the Contract.

The Contract Price will be valid for the period of 180 days from the date that the Contract is agreed by You and Us. Subject to clause 10 (Cancellation) should You require delivery after the agreed delivery date of 180 days then this will be considered to be a variation of the Contract and We reserve the right to increase the price to cover any increase in labour, materials and other costs. If You do not agree to the revised price, You may terminate the Contract in accordance with clauses 8, 9 and 10 and any deposit and/or other payments that You have paid will be dealt with in accordance with these clauses.

8. Deposit:

We require a minimum deposit of £500.00 on any order up to the value of £5,000.00 and a minimum deposit of 10% of the order value for orders over £5000.00. Minimum deposit requirements may vary if the balance payment is to be made using a Magnet finance service provider, please ask for current details. We may, on occasion, vary the deposit amount required.   

You will have 30 days from the date of Your payment to Us of the deposit in which to change Your mind. If You choose not to proceed within this period Your deposit will be refunded subject to any costs we may have already incurred in arranging to fulfil the contract. If You do not inform Us in writing within this period and later cancel, We will retain the deposit in full. We will consider waiving this clause in the event of a significant change of circumstances to You, this may include, for example, close family bereavement or loss of employment. 

9. Payment:

We require full payment on any order up to the value of £300.00 once You agree the Contract.

If You wish to fund the balance payment by utilising one of Our finance options, then the finance application will need to be completed in full and approved within 21 days of the date that the Contract is agreed by You and Us. Failure to do so may result in the offer of finance being removed.  

• Where the Contract does not include any Magnet Create – Paint to Order products.

Full payment is required for any Special Products (such as appliances directly supplied by the manufacturer to You) that You order from Magnet.

The full balance must be paid and cleared at least 21 days before delivery. Any delay in paying the full balance will result in an automatic delay in the delivery of Your order. A new delivery date will need to be agreed between Us and You. In this event We will not be responsible for any costs you may incur because of any such delayed delivery, and We reserve the right to pass on reasonable costs We incur because of the delay.   

• Where the Contract includes any number of products from Our Magnet Create - Paint to Order range

Full payment is required for any Special Products (such as appliances directly supplied by the manufacturer to You) that     You order from Magnet.

The full balance payment for the whole order must be paid and cleared by You at least 35 days before delivery. Any delay in paying the full balance will result in an automatic delay in the delivery of Your order. A new delivery date will need to be agreed between Us and You In this event We will not be responsible for any costs You may incur because of any such delayed delivery, and We reserve the right to pass on reasonable costs we incur because of the delay.

Should You choose to make payment for the Contract through an approved credit plan that may be available at Magnet, the payment terms contained within the Consumer Credit Act regulated agreement will take precedence over payment terms included in these Terms.

10. Cancellation. If You wish to cancel:

All Products: As per clause 8, above, You have 30 days from placing the deposit after which time, should You wish to cancel, We will retain the deposit in full.

• Where the Contract does not include any Magnet Create – Paint to Order products.

Post Balance Payment and Up to Delivery. If You wish to cancel after the balance payment has been made and up to delivery, We will agree to refund the amount paid by You, less the deposit value and less the cost of any products or services that We have already provided or that We have purchased or arranged or costs we have incurred in scheduling the delivery to fulfil the Contract.        

At or after delivery. On day of delivery and after delivery, We will, only where there is a legitimate reason (which may include, for example, close family bereavement or loss of employment) for You to cancel the Contract, agree to refund the amount paid less the deposit and less the cost of any services already provided and less the cost of any products that are not returned to Us in a fully original packaged, resaleable and reusable condition. No refund will be made for any Special Products (such as appliances directly supplied by the manufacturer to You) that  You order from Magnet.

• Where the Contract includes any number of products from Our Magnet Create - Paint to Order range.

Post Balance Payment and Up to and After Delivery. The Magnet Create kitchen is made to the specification agreed to exclusively fulfil Your requirements. After the balance has been paid (by 35 days prior to delivery), amendments cannot be made (see clause 11). We will only agree to refund the amount paid by You in respect of any services that have not yet been provided by Us. No refund will be made for any Special Products (such as appliances directly supplied by the manufacturer to You) that You order from Magnet.

11. Amendments:

• Where the Contract does not include any Magnet Create – Paint to Order products.

Amendments or changes may be made up to 21 days (i.e., before the balance payment is made) before the scheduled delivery date without penalty. Any amendments or changes made after 21 days before the scheduled delivery date will need to be paid for in full by You. We will endeavour to deliver the amended items at the same time as the remainder of the Order, but this cannot be guaranteed. We will not be liable for any costs You may incur should We be unable to do so. Where items are swapped, agreement will be reached on the offset in the cost.

• Where the Contract includes any number of products from Our Magnet Create - Paint to Order range

Amendments or changes may be made up to 35 days (i.e., before the balance payment is made) before the scheduled delivery date without penalty. No amendments will be accepted after 35 days before the delivery date. If amendments are required after this time, You will need to meet the full cost of the amendments; there will be no offset against the original order in respect of any changes to the Magnet Create – Paint to Order products. Where You have requested an amendment, We will order the goods required, but there is no guarantee that these additional items will be delivered with the original Order and We will not be liable for any costs You may incur as a result. 

12. Returns:

We will not accept any returns for refund for any Magnet Create - Painted to Order furniture products.

Where You wish to return unused goods supplied within the contract the decision to accept the return lies with the Store Manager and if the return is accepted, then the goods must be returned in their original, unopened, and undamaged packaging. An administration charge may be applied. Such returns will not be accepted for refund after 30 days from the date of delivery.

Subject to your Consumer rights, We are unable to accept returns or offer refunds in respect of Special Products, Magnet Create - Painted to Order, specialist worktops and/or Goods altered specifically for You.

13. Goods supplied remain Ours until full payment of the Contract Price has been received.

13. Delivery.

We will agree a delivery date for the Goods with You when the Contract is signed. You will then receive a telephone call prior to this date to confirm the arrangements, and then on the day of delivery, specifying an estimated arrival time between 8am and 8pm. We will not be liable for any unforeseeable loss or damage arising from the provision (or non-provision) of the Goods and/or Services, including loss of profit or consequential loss or damage.

You must inform Us in advance of any potential delivery/installation problems in respect of restricted access, narrow roads, parking, long drives, etc. We cannot accept responsibility for any damage or loss resulting from access problems of which We have no prior knowledge, other than because of Our negligence. Where We cannot deliver the goods as agreed through no fault of Ours, then We reserve the right to charge You for any additional costs we may incur, this may include re-delivery and/or storage costs. If You are unable, for any reason, to take delivery of the Goods on the confirmed delivery date We reserve the right to charge You for the revised future deliveries and/or storage. If such charges are to be applied, then delivery costs will be at the rate relevant at the time, the storage cost will be £100.00 per week.

15. After delivery, please store the Goods in a safe and dry place. We cannot accept any responsibility if damage occurs as a result of You not following this instruction and advice.

16. Replacement parts.

We will ensure that You receive the Goods listed on the Contract in good condition. However, if incorrect or damaged Goods are delivered to You, You must ensure the defects are reported to the Magnet Store from which the Goods were purchased as soon as possible but this should be within 30 days of the date you receive the Goods. Any requests after 30 days from the date of delivery will be chargeable, unless the Goods have not been provided in accordance with Your Consumer rights. To avoid any confusion or delay, notification of any discrepancy should be confirmed by You in Writing. This does not affect Your statutory rights.

We will arrange for replacement parts to be available to you as quickly as possible and We will not be liable for any costs you many incur as a result. Any damaged or faulty items will need to be made available by You at the time of collection or delivery of the replacement items. Magnet will carry out repeat performance as necessary to ensure the products are supplied and where the Contract includes Installation services installation is completed to the standard required by law.

17. We will make reasonable efforts to supply the Goods and Services set out in the Contract within any timescale agreed with You. Time is not however of the essence as delays can occur for reasons beyond Our control. If such delays occur, We will supply the Goods and Services set out in the Contract as soon as reasonably possible.

Expected timescales are as follows:

Goods Delivery: To be made on the nominated day(s).

Service completion (Installation), where You have chosen to use Our installation service:

           -    Without specialist products (such as, but not limited to, granite, Corian, Dekton, quartz, bespoke glass) up to 28 working days

           -    With specialist worktops or bespoke glass up to 35 working days

           -    With specialist worktops and specialist glass up to 42 working days

Where You have chosen specialist products, We will notify You of the anticipated dates for template and fitting. You, or Your authorised responsible adult representative will need to be present during both the template and fitting stages of specialist products to sign to confirm order details and to sign as satisfied upon completion.

We will not be responsible for any costs incurred by You where Our delivery of the Goods and/or Services is delayed by You, Your contractors or other works You are having undertaken.

You agree that other works outside the agreed Scope of Installation will impact on the suggested completion timescales stated by us.

We will provide the goods and services as shown on the agreed Contract; if You wish to vary the Contract You will need to agree with Us a Variation to Contract which will detail any implications of the Variation.

Where there is a delay by Us to the Supply of Goods or any delay to the completion of Services that is within the original contract and in Our reasonable control, then we will consider a claim from You in respect of any actual, additional, mitigated and substantiated costs or losses You may incur. You will need to inform Us in advance of any such costs being likely so that We may review and agree with You how these costs will be mitigated.

Where You have incurred such costs, We will ask You to complete a Reimbursement of Costs Claim form for Our consideration.

18. Magnet Approved Installation:

Where You have chosen Our installation service, full details of all work to be undertaken will be provided specifically within the Scope of Installation within the Contract. If items of work are not listed, then they are not included within the Contract, for the avoidance of doubt, his overrides any verbal communication.  

No additional work will be undertaken without Our written agreement, such agreement is to include Your agreement to bear the additional cost involved. No major structural work will be undertaken by Us.

We will accept no liability whatsoever for any private works carried out by a Magnet Approved Installer which are not described in the Scope of Installation within the Contract. Such private work is a private arrangement between You and the Installer directly. We recommend You always seek other quotes for such works and make Your own choice.

For the avoidance of doubt, where You have elected to use the services of a Magnet Approved Installer for private works, Magnet have not recommended the Installer for these services.

You agree to provide access to suitable power, toilet and washing facilities for the duration of the Works. We agree to take reasonable care of Your property and You understand that some mess/dust is inevitable during the works.

We will only remove and dispose of materials where We have agreed to do so in writing. We cannot guarantee to remove existing installations without damaging either them or their surroundings. It is Your responsibility to remove present facilities unless otherwise agreed. However, You must not remove them until the Goods arrive and a check has been carried out by You to ensure that all component parts of the Goods are present. We do not accept liability for any costs direct or indirect, nor for any inconvenience caused to You as a result of the early removal of existing facilities.

You accept that that installation may cause damage to decoration, plaster, floors or brickwork and, except for damage caused by Our negligence, We do not carry out any remedial work/redecoration. Where damage is caused by Our negligence, We will make good such damage. Cuts or holes made during the installation process will, where possible, be made good. Floorboards removed by Us will be re-fitted where reasonably possible. Any such damage arising should be notified to us within a reasonable time which We consider to be 7 working days. This does not affect Your statutory rights.

Where You have chosen Our installation service, You will be asked to check the installation and sign a completion document confirming that the fitting has been completed to your satisfaction. You should note on this completion document any areas that You may have concerns with before signing it. Any post-installation works, or snagging, will be notified on the completion document. Snagging is considered to be a part of the Contract and We undertake to arrange this as part of our installation service undertaking repeat performance to the standard required by law.

Further issues which You wish to claim regarding installation, for which You require rectification, must be reported to Us within 15 days of the date You discover the problem and be within the installation guarantee period (2 years). To avoid any confusion or delay notification of any issues should be confirmed by You in Writing.

19. Product Guarantees.

We will consider claims under the terms of the product guarantee's subject to You adhering to the after care and maintenance instructions given to You separately and when the claim falls within the timescale specified. Full details can be found in the Kitchen Owners Guide provided separately.

20. Dispute Handling

In the unlikely event of a dispute which We are unable to resolve within four weeks in accordance with Our written dispute handling process, which is available on request, then You may refer the matter to the Furniture and Home Improvement Ombudsman (FHIO) who will offer at no cost to You an Alternative Dispute Resolution Service. FHIO can be contacted at: The Furniture and Home Improvement Ombudsman, Premier House – 1^st Floor, 1 – 5 Argyle Way, Stevenage, SG1 2AD, Tel 0333 241 3209, email info@fhio.org. We have agreed to abide by any decision made by FHIO.

General

21. Nothing in these Terms will reduce Your statutory rights. You should contact your local authority Trading Standards Department or Citizens' Advice Bureau if You need any more information about Your statutory rights.
22. Nothing in these Terms excludes or limits liability for death or personal injury caused by Our negligence or negligence of Our employee’s agents or subcontractors, fraud or fraudulent misrepresentation, breach of the terms implied by the Consumer Rights Act 2015 or any other liability which may not otherwise be limited or excluded under applicable law.
23. Subject to clause 23 above, We will not be liable under the Contract for any loss or damage caused by Us, Our employees or agents in circumstances where:
24. i) There is no breach of a legal duty of care owed to You by Us or by any of Our employees or agents
25. ii) Such loss or damage is not a reasonably foreseeable result of any such

           iii)        The loss or damage results from breach by You of any term in this Contract.

24. We will not be liable by reason of any delay in performing or any failure to perform Our obligations under the Contract if the delay or failure is due to an Act of God, war, industrial action, terrorism, power failure, or any other cause beyond Our reasonable control.

25. No waiver by Us of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision. No delay or failure by Us to exercise any powers, rights or remedies under these Terms and the Contract will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in Writing and signed by a Director.
26. If any provision of the Contract is held by a court or other competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of the Contract and the remainder of the provision in question shall not be affected.

27. You and We irrevocably agree that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
28. Nothing in the Contract gives any right to any third party to enforce any provision under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

29. These Terms and the Contract supersede all prior representations, understandings and agreements between You and Us and sets forth the entire agreement between You and Us.
30. You have agreed, prior to entering into this Contract to Our Privacy Notice in respect of Our use of Your personal data under GDPR legislation, the full details of the Privacy Notice are available separately from these Terms and Conditions from Our Stores or online at www.magnet.co.uk

3. Our Contract With You

3.1 How We Will Accept Your Order. Our acceptance of your order will take place when we call or write or email you to accept it, at which point a contract will come into existence between you and us.

3.2 If We Cannot Accept Your Order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your Order Number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We Only Sell To The Uk (Including Guernsey And The Isle Of Man). Our brochure and website is solely for the promotion of our products in the uk. Unfortunately, we do not accept orders from addresses outside the uk.

4. Our Products

4.1 Products May Vary Slightly From Their Pictures. The images of the products on our website and in our brochure are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images. Products made from natural materials are likely to have variations of shade and grain. Some materials including woods and painted products will mellow with exposure to sunlight and age, therefore the original appearance and condition will alter subject to these conditions.

4.2 Product Packaging May Vary. The packaging of the product may vary from that shown in images on our website or in our brochure.

4.3 Making Sure Your Measurements Are Accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We are not responsible for any extra costs incurred by you as a result of incorrect or incomplete measurements supplied by you. All dimensions specified by us on plans are approximate and subject to on site verification:
(a) If You Have Chosen Our Installation Service. This service includes a pre-fit survey to ensure or further ensure all plan measurements are correct.
(b) If You Have Not Chosen Our Installation Service. You must ensure that your chosen fitter checks that the measurements, the planned layout, quantities and specification of the products are correct before the order is finalised. We cannot accept responsibility for any damage or any failure to comply with relevant gas, water or electricity regulations, caused by installation errors.

5. Installation Service

5.1 If You Have Chosen Our Installation Service. Full details of all work to be undertaken will be provided specifically within the scope of installation within the contract. No additional work will be undertaken without our written agreement, and you will bear the additional cost involved in any additional work. No major structural work will be undertaken by us.

5.2 Approved Installers. We will accept no liability whatsoever for any private works carried out by a magnet approved installer which are not described in the scope of installation within the contract. This is a private arrangement between you and the installer directly. We recommend you always seek other quotes for such works and make your own choice. For the avoidance of doubt, where you have elected to use the services of a magnet approved installer for private works, we have not recommended the installer for these services.

5.3 Removal And Disposal Of Materials. We will only remove and dispose of materials where we have agreed to do so in writing. We cannot guarantee to remove existing installations without some damage to either them or their surroundings. It is your responsibility to remove present facilities unless otherwise agreed. However, you must not remove them until the goods arrive and a check has been carried out by you to ensure that all component parts of the goods are present. We do not accept liability for any costs, direct or indirect, nor for any inconvenience caused to you as a result of the early removal of existing facilities.

5.4 Installation Completion. Where you have chosen our installation service, you will be asked to check the installation and sign a completion document confirming that the fitting has been completed to your satisfaction. You should note on this completion document any areas that you may have concerns with before signing it. Any post-installation works, or snagging, will be notified on the completion document. These will be considered to be part of the contract and we undertake to arrange any snagging as a part of our installation service.

6. Your Rights To Make Changes

6.1 if you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9, your rights to end the contract).

7. Our Rights To Make Changes

7.1 Minor Changes To The Products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not materially affect the appearance or performance of the product or the quality of the services.

7.2 More Significant Changes To The Products And These Terms. In addition, we may make the more significant changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

8. Providing The Products

8.1 Delivery Costs. The costs of delivery will be as advised to you, over the telephone or advised to you in e email exchanges or set out in the contract or included within the price.

8.2 When We Will Provide The Products. During the order process we will let you know when we will provide the products to you.
(a) If The Products Are Goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event we will contact you to agree a delivery date.
(b) If The Products Are One-Off Services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as advised to you during the order process.

8.3 We Are Not Responsible For Delays Outside Our Control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

8.4 Delivery By Us. If you have asked us to deliver the products we will deliver the products to the location agreed in writing. You must inform us in advance of any potential delivery/installation problems in respect of restricted access, narrow roads, parking, long drives etc. We cannot accept responsibility for any damage or loss resulting from access problems of which we have no prior knowledge, other than as a result of our negligence.

8.5 Collection By You. If you have asked to collect the products from our premises, it may be possible to collect them from us at a time and venue to be agreed (this is limited during the current climate)

8.6 If You Are Not At Home When The Product Is Delivered. If no responsible person agreed by you is available at your address to take delivery of the products then we will we will leave you a note informing you of how to rearrange delivery or collection of the products from a local depot.

8.7 If You Do Not Re-Arrange Delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.

8.8 If You Do Not Allow Us Access To Provide Services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 2 will apply.

8.9 Your Legal Rights If We Deliver Goods Late. You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
(a) we have refused to deliver the goods; or
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances).

8.10 When You Become Responsible For The Goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.

8.11 When You Own Goods. You own a product which is goods once we have received payment in full.

8.12 What Will Happen If You Do Not Give Required Information To Us. We may need certain information from you so that we can supply the products to you. If so, this will have been told to you over the telephone, on our website or told to you in the course of email exchanges. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.13 Reasons We May Suspend The Supply Of Products To You. We may have to suspend the supply of a product to:
(a) deal with technical problems or make minor technical changes;
(b) update the product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the product as requested by you or notified by us to you (see clause 7).

8.14 Your Rights If We Suspend The Supply Of Products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we may adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8.15 We May Also Suspend Supply Of The Products If You Do Not Pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products.

9. Your Rights To End The Contract

9.1 You Can Always End Your Contract With Us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(A) If What You Have Bought Is Faulty Or Misdescribed You May Have A Legal Right To End The Contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12;
(B)If You Want To End The Contract Because Of Something We Have Done Or Have Told You We Are Going To Do, See Clause 2;
(C) If You Have Just Changed Your Mind About The Product, See clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

9.2 In All Other Cases (If We Are Not At Fault And There Is No Right To Change Your Mind), See clause 6. Ending The Contract Because Of Something We Have Done Or Are Going To Do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
(b)we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c)there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d)we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(e) you have a legal right to end the contract because of something we have done wrong.

9.3 Exercising Your Right To Change Your Mind (Consumer Contracts Regulations 2013). For most products bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the consumer contracts regulations 2013, are explained in more detail in these terms.

9.4 When You Don't Have The Right To Change Your Mind. You do not have a right to change your mind in respect of:
(a)goods which are made to your specifications or are clearly personalised;
(b)goods which you have used or which we consider to be damaged or non-reusable;
(c)services, once these or any part of them have been completed, even if the cancellation period is still running;
(d)products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
(e)any products which become mixed inseparably with other items after their delivery.

9.5 How Long Do I Have To Change My Mind? How long you have depends on what you have ordered and how it is delivered.
(a)Have You Bought Services (For Example, Installation)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
(b)Have You Bought Goods (For Example, Furniture)?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i)Your Goods Are Split Into Several Deliveries Over Different Days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
(Ii)Your Goods Are For Regular Delivery Over A Set Period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.

9.6 Ending The Contract Where We Are Not At Fault And There Is No Right To Change Your Mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered, and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

10. How To End The Contract With Us (Including If You Have Changed Your Mind)

10.1 Tell Us You Want To End The Contract. To end the contract with us, please let us know by doing one of the following:
(A) Phone Or Email. Call customer services on 01325 744093 or email us at ccenquiries@magnet.co.uk please provide details of what you bought, when you ordered or received it, your name and address and order number.
(B) By Post. Simply write to us at customer care, magnet ltd., allington way, darlington, co. Durham, dl1 4xt including details of what you bought, when you ordered or received it, your name and address and order number.

10.2 Returning Products After Ending The Contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at an address to be agreed or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01325 744093 or email us at ccenquiries@magnet.co.uk to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

10.3 When We Will Pay The Costs Of Return. We will pay the costs of return:
(a) if the products are faulty or misdescribed; or
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you must pay the costs of return.

10.4 What We Charge For Collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

10.5 How We Will Refund You. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. If you purchased the products using finance arranged by us then any refund will in the first instance be made in accordance with the finance arrangement. However, we may make deductions from the price, as described below.

10.6 Deductions From Refunds If You Are Exercising Your Right To Change Your Mind. If you are exercising your right to change your mind:
(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c)here the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

10.7 When Your Refund Will Be Made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a)if the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(b)in all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

11. Our Rights To End The Contract

11.1 We May End The Contract If You Break It. We may end the contract for a product at any time by writing to you if:
(a)you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b)you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, measurements;
(c)you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or
(d)you do not, within a reasonable time, allow us access to your premises to supply or complete the services.

11.2 You Must Compensate Us If You Break The Contract. If we end the contract in the situations set out in clause 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.3 We May Withdraw The Product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 7 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

12. If There Is A Problem With The Product

12.1 How To Tell Us About Problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 01325 744093 or write to us at ccenquiries@magnet.co.uk or customer care, magnet ltd., Allington way, darlington, co. Durham, dl1 4xt.

12.2 Summary Of Your Legal Rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

12.3 Your Obligation To Return Rejected Products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01325 744093 or email or write to us at ccenquiries@magnet.co.uk or customer care, magnet ltd., allington way, darlington, co. Durham, dl1 4xt, to arrange collection.

12.4 Your Obligation To Follow Product Care Advice. After delivery goods must be stored in a safe and dry place. You must follow any product after care and maintenance advice notified to you by us. Any damage to the goods must be notified to us within 7 days of delivery of the goods.

13. Price And Payment

13.1 Where To Find The Price For The Product. The price of the product (which includes vat) will be the price as told to you over the telephone or told to you in the course of email exchanges and will be set out in the contract. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 13.3 for what happens if we discover an error in the price of the product you order. You should be aware that the price for any one product is dependent on the total number, type and price of products to be supplied to you and may change if changes or variations are made to the total number, type and price of the products that are being supplied to you.

13.2 We Will Pass On Changes In The Rate Of Vat. If the rate of vat changes between your order date and the date we supply the product, we will adjust the rate of vat that you pay, unless you have already paid for the product in full before the change in the rate of vat takes effect.

13.3 What Happens If We Got The Price Wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

13.4 When You Must Pay And How You Must Pay. We will discuss and negotiate your chosen method of payment over the telephone or in the course of email exchanges. When you must pay depends on what product you are buying:
(a) for most goods, unless we agree otherwise in writing, we will require a minimum deposit of £100 payable on signature or written agreement of the contract. The balance must be paid at least 14 days prior to any agreed delivery date. For the avoidance of doubt orders of £300.00 or less will be payable in full on signature or written agreement of the contract. We reserve the right to change the deposit rules on occasion.
(b)for bespoke products (being products specifically supplied, designed or made for you including but not limited to magnet create – painted to order kitchens) we will require a minimum deposit of £100 payable on signature or written agreement of the contract. The balance must be paid at least 35 days prior to any agreed delivery date and at this point the order cannot be cancelled. We reserve the right to change the deposit rules on occasion.
(c)for services (including, but not limited to installation) the full cost will need to be paid at least 14 days prior to the scheduled delivery date. For orders including magnet create – painted to order kitchens goods the full cost will need to be paid at least 35 days prior to the scheduled delivery date.

13.5 What To Do If You Think An Invoice Is Wrong. If you think an invoice is wrong please contact us promptly to let us know.

14. Our Responsibility For Loss Or Damage Suffered By You

14.1 We Are Responsible To You For Foreseeable Loss And Damage Caused By Us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

14.2 We Do Not Exclude Or Limit In Any Way Our Liability To You Where It Would Be Unlawful To Do So. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 2; and for defective products under the consumer protection act 1987.

14.3 When We Are Liable For Damage To Your Property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. Any damage must be notified to us in writing within 7 days of our completion of the services.

14.4 We Are Not Liable For Business Losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. How We May Use Your Personal Information

15.1 How We May Use Your Personal Information. We will only use your personal information as set out in our privacy policy. You can find our privacy policy in our stores or online at www.magnet.co.uk.

16. Other Important Terms

16.1 We May Transfer This Agreement To Someone Else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

16.2 You Need Our Consent To Transfer Your Rights To Someone Else (Except That You Can Always Transfer Our Guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property. In order for the guarantee to be effective the after-care instructions supplied by us to you must have been followed.

16.3 Nobody Else Has Any Rights Under This Contract (Except Someone You Pass Your Guarantee On To). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

16.4 If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

16.5 Even If We Delay In Enforcing This Contract, We Can Still Enforce It Later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.

16.6 Which Laws Apply To This Contract And Where You May Bring Legal Proceedings. These terms are governed by english law and you can bring legal proceedings in respect of the products in the english courts. If you live in scotland you can bring legal proceedings in respect of the products in either the scottish or the english courts. If you live in northern ireland you can bring legal proceedings in respect of the products in either the northern irish or the english courts.

16.7 Dispute Resolution. In the unlikely event of a dispute that we are unable to resolve within four weeks in accordance with our written dispute handling process, which is available on request, then you may refer the matter to the furniture ombudsman, who can be contacted at: the furniture ombudsman, second floor, 3 – 4 viewpoint office village, stevenage, sg1 2ew, tel 0333 241 3209, email info@thefurnitureombudsman.org. We will abide by any decision made by the furniture ombudsman.

2.0 Terms Of Use

2.1 Use Of Website
1.1 you are permitted to use our website for your own purposes and to print and download material from this website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 the copyright and other intellectual property rights in all material on this website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 subject to paragraph 1.1, no part of this website may be reproduced without our prior written permission.

2.2 Visitor Conduct
2.1 with the exception of personally identifiable information, the use of which is covered under our privacy policy, any material you send or post to this website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 when using this website you shall not post or send to or from this website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the united kingdom;

2.3 Site Uptime
3.1 we take all reasonable steps to ensure that this website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

2.4 Links To And From Other Websites
4.1 any links to third party websites located on this website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 if you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, any page on this website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 if you choose to link to our website in breach of paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

2.5 Exclusion Of Liability
5.1 we take all reasonable steps to ensure that the information on this website is correct. However, we do not guarantee the correctness or completeness of material on this website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

2.6 Law And Jurisdiction
this legal notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this legal notice are subject to the exclusive jurisdiction of England and wales.

2.7 Privacy Policy to view our privacy policy please click here.

3.0 SMG Prize Draw Survey

1. PROMOTER: This promotion is operated by Magnet Limited (part of Nobia Holdings UK Limited), registered offices at 3 Allington Way, Yarm Road Business Park, Darlington, County Durham, DL1 4XT ("We" or “US” thereafter). We are registered in England and Wales under company number 02762625.
2. OPENING AND CLOSING DATE: This promotion is a monthly prize draw. Each prize draw will run from the 1st day of the calendar month to the final day of the same calendar month from 00.01 (first day of month) and will close at 23.59 (last day of calendar month). If an entry is made after that monthly prize draw has closed, it will be automatically entered into the next months' prize draw. Any entries made before the launch date of the survey and after the closing date will not be valid.
3. ELIGIBILITY: This promotion is open to UK residents. However, employees of the promoter (or any of its group undertakings and agencies who are directly connected with the creation and administration of this promotion) are excluded from entering this promotion. If you are under the age of 18, you must obtain written parental or guardian consent to enter and (if you win) claim your prize. Winners may be asked proof of age.
4. HOW TO ENTER: To enter the prize draw you must have access to the internet to complete and submit a survey, a valid email address, and opt in to be included in the prize draw on the relevant page within the survey.
5. PRIZES: Each month there is one (1) prize to be won per survey type. Maximum one prize per winner per monthly prize draw. Retail survey prize is £150 John Lewis/Waitrose Voucher and Trade survey prize is Makita 18v drill with 2x batteries. We may substitute or change the prizes for a prize of an equivalent or greater value if circumstances beyond our control make it necessary to do so.
6. WINNER SELECTION: Winners will be drawn at random on or within 15 working days of the closing date by a randomised computer process.
7. NOTIFICATION: If you win, you will be notified by email using the email address provided on your entry form within 10 working days following the date when winners are drawn. If a winner does not respond to us within 10 days of being notified by us, then the winner's prize will be forfeited, and no new winner will be picked from the remaining eligible entries.
8. DECISIONS OF THE PROMOTER: If there is any dispute about the receipt of validity of any entry or any other aspect of the promotion, this will be decided by us. Our decision regarding any aspect of the promotion is final and binding and no future correspondence will be considered about the issue.
9. DISQUALIFICATION: We reserve the right to reject any entry, withhold any prize and disqualify you from the promotion if we suspect you of failing to comply with these terms and conditions or of fraud, cheating or dishonesty.
10. NO RESPONSIBILITY FOR ENTRIES NOT RECEIVED: We accept no responsibility for entries not successfully received by us, or which are delayed, due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.
11. USE OF PERSONAL INFORMATION TO ADMINISTER PROMOTION: We may collect personal information from you in accordance with the Data Protection Act 2018 (‘DPA’), the Privacy & Electronic Communications Regulations (‘PECR’) and the General Data Protection Regulation (‘GDPR’).

12:  CANCELLATION OR WITHDRAWAL OF PROMOTION: We reserve the right at our absolute discretion to withdraw or cancel this promotion without prior notice and without liability to any party if it becomes necessary to do so.

13. CHANGES TO THESE TERMS AND CONDITIONS: We reserve the right to amend these terms and conditions at any time. It is your responsibility to keep up to date with such changes.
14. RELEVANT LAW: This promotion and these terms and conditions are governed by the laws of England and you agree to submit to the jurisdiction of the English courts if any dispute arises.
15. AGREEMENT TO THESE TERMS AND CONDITIONS: Entry to this promotion shall constitute your acceptance of these terms and conditions your agreement to be bound by them. These terms and conditions take effect immediately upon entry to the promotion.

4.0 Samsung Promotional Warranty

4.1 2-3 Year Extended Warranty

To activate your promotional 2 or 3 year microwave warranty:
Visit our online registration site at www.samsung.com/uk/mwowarranty to register your product’s 2 or
3 Year Warranty within 90 days of purchase.

Terms and Conditions:
1. STANDARD WARRANTY PERIOD AND EXTENDED WARRANTY PERIOD
The warranty period starts on the date of invoice as shown on the purchase receipt. The standard
warranty period ends 12 months later. By purchasing your product from a participating retailer
and registering the product(s) within 90 days of your purchase (as determined by the invoice
date), you will receive an additional 1 or 2 years’ extended limited warranty service (callout
charges, parts and labour only), which will bring the total period of coverage to 2 or 3 years
from the date of invoice (the “Extended Warranty”). All of the terms set out in this Statement
of Limited Warranty shall apply to any extended warranty. The method of service and
operating conditions will be as described in the original warranty statement provided with the
Samsung product.

2. EXTENDED WARRANTY: REDEMPTION PROCESS & DETAILS
a. To redeem and claim the Extended Warranty, all details and submissions must be registered
online using www.samsung.com/uk/mwowarranty
b. If you have any problems using the online registration site please contact our Customer Support
team. For support in the UK please call 0333 000 0333 and for Republic of Ireland support please
call 0818 717 100.
c. To maintain and improve the quality of our service, we may record and/or monitor
telephone calls. Calls to 0333 numbers should be the same as a local call from a
landline. Mobiles and other providers’ costs may vary.
d. The Extended Warranty must be registered no later than 90 days from the invoice date or it
shall not be valid.
e. Upon registration you will be sent an email confirmation with notification of registration and a
related registration code.
f. A copy of your receipt, invoice or lease agreement must be retained by you as proof of
purchase.
g. The Extended Warranty is not transferable to a third party and no alternative will be offered.

3. STATEMENT FOR SAMSUNG’S MICROWAVE EXTENDED WARRANTY
a. This offer only applies to purchases made between 1 September 2024 and 31 January 2025 of a
new (which may include unused display and clearance products) Samsung Microwave which is
listed on the following website: www.samsung.com/uk/mwowarranty
b. Purchases must be made from a participating retailer in the UK or Republic of Ireland.
Participating retailers can be seen on the registration form or in Appendix A.
c. For the avoidance of doubt, the following retailers are not participating retailers: Electronic
Empire, Ebay, Amazon marketplace, Premier AV Centre, Total Digital, Brighthouse, BC
Services, Perfect Homes, RLR Distribution, Deals4U, All Your Appliance, In Stock Appliance or
Kasastore.
d. This Promotion is only available to End User consumers and not, for the avoidance of doubt,
to any company or organisation who has purchased for the purpose of resale or for
commercial use.

4. EXTENT OF EXTENDED WARRANTY
a. During the Extended Warranty period Samsung continues to warrant that the Samsung Product
shall be free from defects in materials and workmanship in accordance with the original warranty
statement provided with the product.
b. In the event that Samsung is unable to repair your product, Samsung may, at its discretion, either
exchange your existing product with a replacement product or provide you with a refund.
c. When warranty service involves the exchange of a product or part, subject to applicable law, the
item replaced becomes the property of Samsung. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
d. Remote technical support may also be provided for the product(s).

5. CLAIM(S) FOR WARRANTY SERVICE/ TECHNICAL SUPPORT
To obtain a warranty service:
a. Contact the Samsung Customer Support Team via telephone or online:
http://www.samsung.com/uk/info/contactus/
UK: 0333 000 0333 (SAMSUNG) /EIRE: 0818 717 100
b. Provide the product code and serial number.
c. Provide proof of activated Extended Warranty, as per the e-mail confirmation sent at the time
of Extended Warranty online registration(s).
d. Provide a clear fault description and carry out any diagnostics if advised.
e. Comply with any reasonable instructions from Samsung or an Authorised Service Centre to
allow you to receive the warranty service.
f. Provide proof of purchase to an engineer to validate.

6. TRANSFER OF PRODUCT
If you transfer this product to another user, warranty service may be available to that user during
the remainder of the standard 12 month warranty period, but not during the Extended Warranty
period (i.e. the Extended Warranty is not transferrable).

7. EXCLUSIONS
a. Samsung makes no representation or guarantee that the Samsung product(s) will operate
uninterrupted or error free. During the Extended Warranty period, Samsung will only
provide the warranty in the UK and Ireland. Samsung is not responsible for paying any travel
or delivery costs where the product is located outside the UK or Ireland.
b. Services performed by Samsung in rectifying damage or defect caused as a result of any excluded
conditions shall be subject to additional charges for labour, transportation and parts. Warranty
Service or Replacement is not available to you if the product you present is:
i. Defaced,
ii. Altered,
iii. Damaged beyond repair,
iv. In need of a repair not included in warranty service. (Periodic Maintenance and the
repair or replacement of parts due to normal wear and tear);
v. Does not match the product model and serial number details as registered for
warranty service.
c. To the maximum extent permitted by law, warranty service does not include repair of failures
caused by:
i. Modification or attachments
ii. Accidents or misuse (to include without limitation failure to follow instructions in
the user manual)
iii. Unsuitable physical or operating environment
iv. Third party products – e.g. consumables
v. Maintenance by anyone other than Samsung or a Samsung Authorised Service
provider
vi. Operation of a product beyond the limit of its duty cycle
vii. Products, components, parts, material, software, or interfaces not furnished by
Samsung
d. NEITHER SAMSUNG NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS MAKE ANY OTHER
WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL OR
STATUTORY, WITH RESPECT TO THE PRODUCT(S), AND TO THE EXTENT PERMITTED BY APPLICABLE
LAW, SAMSUNG SPECIFICALLY DISCLAIMS ANY IMPLIED, LEGAL OR STATUTORY WARRANTIES OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL OR NORMAL
PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST LATENT DEFECTS.

8. GENERAL TERMS
a. These terms and conditions are governed by English law and come under the exclusive jurisdiction
of the English courts.
b. By registering your Extended Warranty, you agree to be bound by these terms and conditions.
c. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable
to protect itself against fraudulent or invalid claim(s) including, without limitation, to require
further verification as to the identity, and other relevant details of an entrant or claimant and/or
the verification as to their qualifying purchase.
d. The Promoter shall not be liable for any interruption to this promotion whether due to force
majeure or other factors beyond the Promoter’s control.
e. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation
and codes of practice, to vary the terms and conditions of this Promotion.
f. The Promoter reserves the right to amend the promotion in whole or part without prior notice or
compensation.
g. This promotion cannot be used in conjunction with any other similar promotions offered by
the Promoter.
h. Promoter: Samsung Electronics (UK) Ltd, Samsung House, 2000 Hillswood Drive, Chertsey, Surrey,
KT16 0RS (Warranty applications must not be sent to this address, they will not be registered for
the warranty promotion).

4.2 5 Year Extended Warranty

To activate your promotional 5 Year Warranty:
Visit our online registration site at www.samsung.com/uk/fiveyearwarranty to register your
product’s 5 Year Warranty within 90 days of purchase.

Terms and Conditions:
1. STANDARD WARRANTY PERIOD AND EXTENDED WARRANTY PERIOD
The warranty period starts on the date of invoice as shown on the purchase receipt. The
standard warranty period ends 24 months later. By purchasing your product from a
participating retailer and registering the product(s) within 90 days of your purchase (as
determined by the invoice date), you will receive an additional 3 years’ extended limited
warranty service (callout charges, parts and labour only), which will bring the total period of
coverage to 5 years from the date of invoice (the “Extended Warranty”). All of the terms set
out in this Statement of Limited Warranty shall apply to any extended warranty. The method
of service and operating conditions will be as described in the original warranty statement
provided with the Samsung product.

2. EXTENDED WARRANTY: REDEMPTION PROCESS & DETAILS
a. To redeem and claim the Extended Warranty, all details and submissions must be registered
online using www.samsung.com/uk/fiveyearwarranty.
b. If you have any problems using the online registration site please contact our Customer
Support team. For support in the UK please call 0333 000 0333 and for Republic of Ireland
support please call 0818 717 100.
c. To maintain and improve the quality of our service, we may record and/or monitor telephone
calls. Calls to 0333 numbers should be the same as a local call from a landline. Mobiles and
other providers’ costs may vary.
d. The 5 Year Warranty must be registered no later than 90 days from the invoice date or it
shall not be valid.
e. Upon registration you will be sent an email confirmation with notification of registration and a
related registration code.
f. A copy of your receipt, invoice or lease agreement must be retained by you as proof of
purchase.
g. The Extended Warranty is not transferable to a third party and no alternative will be offered.

3. STATEMENT FOR SAMSUNG DIGITAL APPLIANCES EXTENDED WARRANTY
a. This offer only applies to the purchase between 1 September 2024 and 31 January 2025 of a
new (which may include unused display and clearance products) Samsung laundry,
dishwasher, refrigeration, floorcare or built-in appliance product which is listed on the
following website: http://www.samsung.com/uk/fiveyearwarranty
b. Purchases must be made from a participating retailer in the UK or Republic of Ireland.
Participating retailers can be seen on the registration form or in Appendix A.
c. For the avoidance of doubt, the following retailers are not participating retailers: Electronic
Empire, Ebay, Amazon marketplace, Premier AV Centre, Total Digital, Brighthouse, BC
Services, Perfect Homes, RLR Distribution, Deals4U, All Your Appliance, In Stock Appliance or
Kasastore.
d. This Promotion is only available to End User consumers and not, for the avoidance of doubt,
to any company or organisation who has purchased for the purpose of resale or for
commercial use.

4. EXTENT OF EXTENDED WARRANTY
a. During the Extended Warranty period Samsung continues to warrant that the Samsung
product shall be free from defects in materials and workmanship in accordance with the
original warranty statement provided with the product.
b. In the event that Samsung is unable to repair your product, Samsung may, at its discretion,
either exchange your existing product with a replacement product or provide you with a
refund.
c. When warranty service involves the exchange of a product or part, subject to applicable law,
the item replaced becomes the property of Samsung. The replacement may be a new or
repaired item. The replacement item assumes the remaining warranty period of the original
product.
d. Remote technical support may also be provided for the product(s).

5. CLAIM(S) FOR WARRANTY SERVICE / TECHNICAL SUPPORT
To obtain a warranty service:
a. Contact the Samsung Customer Support Team via telephone or online:
http://www.samsung.com/uk/info/contactus/
UK: 0333 000 0333 (SAMSUNG) /EIRE: 0818 717 100
b. Provide the product code and serial number.
c. Provide proof of activated Extended Warranty, as per the e-mail confirmation sent at the time
of Extended Warranty online registration(s).
d. Provide a clear fault description and carry out any diagnostics if advised.
e. Comply with any reasonable instructions from Samsung or an Authorised Service Centre to
allow you to receive the warranty service.
f. Provide proof of purchase to an engineer to validate.

6. TRANSFER OF PRODUCT
If you transfer this product to another user, warranty service may be available to that user
during the remainder of the standard 24 month warranty period, but not during the Extended
Warranty period (i.e. the extended warranty is not transferable).

7. EXCLUSIONS
a. Samsung makes no representation or guarantee that the Samsung product(s) will operate
uninterrupted or error free. During the Extended Warranty period, Samsung will only provide
the warranty in the UK and Ireland. Samsung is not responsible for paying any travel or
delivery costs where the product is located outside the UK or Ireland.
b. Services performed by Samsung in rectifying damage or defect caused as a result of any
excluded conditions shall be subject to additional charges for labour, transportation and parts.
Warranty Service or Replacement is not available to you if the product you present is:
i. Defaced,
ii. Altered,
iii. Damaged beyond repair,
iv. In need of a repair not included in warranty service. (Periodic Maintenance and
the repair or replacement of parts due to normal wear and tear);
v. Does not match the product model and serial number details as registered for
warranty service.
c. To the maximum extent permitted by law, warranty service does not include repair of failures
caused by:
i. Modification or attachments
ii. Accidents or misuse (to include without limitation failure to follow instructions in
the user manual)
iii. Unsuitable physical or operating environment
iv. Third party products – e.g. consumables
v. Maintenance by anyone other than Samsung or a Samsung Authorised Service
provider
vi. Operation of a product beyond the limit of its duty cycle
vii. Products, components, parts, material, software, or interfaces not furnished by
Samsung
d. NEITHER SAMSUNG NOR ITS THIRD PARTY SUPPLIERS OR RESELLERS MAKES ANY OTHER
WARRANTY, GUARANTEE, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, LEGAL
OR STATUTORY, WITH RESPECT TO THE PRODUCT(S), AND TO THE EXTENT PERMITTED BY
APPLICABLE LAW, SAMSUNG SPECIFICALLY DISCLAIMS ANY IMPLIED, LEGAL OR STATUTORY
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR, GENERAL
OR NORMAL PURPOSE, SATISFACTORY QUALITY, DURABILITY AND WARRANTIES AGAINST
LATENT DEFECTS.

8. GENERAL TERMS
a. These terms and conditions are governed by English law and come under the exclusive
jurisdiction of the English courts.
b. By registering your extended warranty, you agree to be bound by these terms and conditions.
c. The Promoter shall have the right, where necessary, to undertake all such action as is
reasonable to protect itself against fraudulent or invalid claim(s) including, without limitation,
to require further verification as to the identity, and other relevant details of an entrant or
claimant and/or the verification as to their qualifying purchase.
d. The Promoter shall not be liable for any interruption to this promotion whether due to force
majeure or other factors beyond the Promoter’s control.
e. The Promoter reserves the right, acting reasonably and in accordance with all relevant
legislation and codes of practice, to vary the terms and conditions of this Promotion.
f. The Promoter reserves the right to amend the promotion in whole or part without prior notice
or compensation.
g. This promotion cannot be used in conjunction with any other similar promotions offered by
the Promoter.
h. Promoter: Samsung Electronics (UK) Ltd, Samsung House, 2000 Hillswood Drive, Chertsey,
Surrey, KT16 0RS (Warranty applications must not be sent to this address; they will not be
registered for the warranty promotion)

5.0 Our lifetime guarantee on rigid cabinets

1. Applies to rigid cabinets only (excluding components, fittings, frontals and handles)
2. The benefit of the guarantee is transferable. Magnet will honour the guarantee upon production of proof of purchase in the form of a copy of the guarantee. The guarantee does not apply to cabinets which have been moved once initially installed.
3. The guarantee is subject to after care instructions (available in the kitchen owner’s guide) being followed.
4. We reserve the right to inspect products which are subject to a claim under the lifetime guarantee
5. All other guarantee information can be found in the Kitchen Owner’s Guide